Help and support

Email support@maxxsoftware.com - we reply within one working day.

A photo of me or my child should not be there

In the app, hold your finger on the photo (or tap the flag at the top of a gallery) and choose "I did not agree to this photo". It is hidden immediately while we review it. You do not need an account to email us about it instead - include the gallery code and describe the photo.

Something is inappropriate

Report it the same way and pick the reason that fits. We review every report.

Block a photographer

Tap the flag at the top of any of their galleries and choose Block. Their galleries stop appearing for you. Unblock from Account → Blocked.

Delete my account

Account → Delete my account. You will be asked for your password. Your name, email and payment details are removed immediately. Download any photos you want to keep first.

A purchase went wrong

Email us with the gallery name and roughly when you paid. If you paid a photographer directly by Zelle, Venmo or Cash App, include the reference code shown at checkout.

Legal

MAXXSOFTWARE INC.
PO BOX 3936, Barrington, IL 60011-3936